Operations Associate

Operations Associate About Burnt Burnt is building an agentic OS to replace legacy ERPs and automate how supply chain companies operate. We’re starting with the food industry—a $1T+ sector that’s been underserved by modern software—and building vertically integrated AI agents that take over the manual, repetitive work ERPs were supposed to solve. Our first product replaces the entire order management team at food distribution companies. Instead of emails, texts, and voicemails being manually keyed into ERPs, our agent understands every customer’s habits, shorthand, and preferences—and turns messy inbound communication into structured, ERP-ready orders in seconds. We’re a group of extremely competitive people and run through walls day in day out for our customers. Why are we working on this? Founded by industry operators and backed by some of the best investors and operators in Silicon Valley, we’re combining deep domain expertise with cutting-edge AI to reshape how global supply chains run. Our mission is ambitious: automate the 40% of labor currently hired just to operate broken systems—and free up humans to focus on what actually drives the business forward. We’re just getting started. Come build with us. The Opportunity We are seeking a scrappy Operations Associate to become one of our earliest hires. This is a generalist role where you’ll do a bit of everything — customer onboarding, success, sales, internal process building—and figure out how to make the company run faster. You’ll work directly with the CEO and leadership team, shaping both our day-to-day execution and our long-term direction. Have you ever wanted to join a startup at the earliest of stages, right before the rocket ship takes off, and if you see yourself as a future founder and want that hands-on experience? This is for you. The Challenges You’ll Solve Onboard customers and make sure they’re successful from day one Jump into sales calls and demos to help us close deals and grow Build processes, tools, and systems from scratch to keep the company moving fast Serve as the bridge between customers and product, surfacing insights and feedback Take work off the founders’ plates, owning projects end-to-end in a fast-moving environment About You: Voracious learner. You’re on top of it. You love diving into new areas and exploring new models, algorithms, and technologies. You are building for where AI is 1-2 years from now, not where it is today. Value clear communication. You recognize the importance of clear communication, documented planning, and transparent, frequent feedback. Obsessed with greatness. You've always known you were meant for something extraordinary - it's not ego, it's an unshakeable inner certainty. The thought of settling for anything less than that feels fundamentally wrong. ‘Figure it out’ mindset. You’re not scared of tough challenges, even if it means you might not know all the answers. You care about the details. You believe the smallest details can make the biggest impact and take pride in getting them right. You tick every single one of the values below. Core Requirements 1–3 years of experience in startups, operations, consulting, customer success, or sales Proven ability to thrive in fast-moving, ambiguous environments Strong proficiency in Excel/Google Sheets — you can build advanced models, dashboards, and workflows Comfort with technical problem-solving: able to vibe code using AI-native tools like Lovable, v0, Claude Code, Cursor, Replit, or similar to spin up internal tooling and lightweight automations Strong analytical and problem-solving skills — you can take a messy challenge and structure a clear solution Hands-on experience managing projects end-to-end with clear accountability for outcomes Excellent communication skills across customers, founders, and teammates Bonus Prior experience building internal tools or workflows using AI coding assistants Familiarity with APIs, SQL, or basic scripting (Python/JavaScript) for quick problem-solving Exposure to food, supply chain, or B2B SaaS industries Experience designing processes and scaling workflows from scratch Entrepreneurial mindset: you’re excited to own projects independently and grow with the company Track record of going beyond your job description in a startup or small team Our Values 🏆 We play to dominate - Participation trophies don’t exist in our world. We don’t want to just be the best. We want to dominate. 🚀 Be delusional - We are going to change the global supply chain. We believe we will be the ones to do it. We never sacrifice long-term value for short-term results. 💪Outwork everyone - Being the best doesn’t come easy. We strive to be better today than we were yesterday. We work harder, longer, and smarter than anyone else. 🔥 Run into the fire - We confront the toughest challenges head-on. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. ☄ Be obsessed - We always go the extra mile. We are obsessed with our customers. We are obsessed with building a generational business. We are looking for people who are obsessed with being the best. 🌟 Take care of the work, and the work will take care of you - Stay honest. Leave your ego at the door. Work hard and good things will come your way. Benefits & Equity 💰 Competitive Salary 📈 Start-up equity - 0.10%-0.50% 🌴 Flexible PTO Salary Range Details The compensation range for this position is set between $50,000 and $75,000, reflecting our market analysis and other relevant considerations. However, exceptions may be made for candidates with qualifications that significantly differ from those outlined in the job description. Location: On-site, San Francisco, CA Employment Type : Full-time Interview Process Initial conversation with CEO (30min) Conversation with CEO & CPO (45min) In person (30 min) Work trial – 2 days Final team conversation / decision (45 mins) Why Join Us Now? You’ll be joining at the perfect time to: Get a front-row seat to how a startup scales from zero to one Own meaningful projects across operations, sales, and customer success Help shape the foundation of our company and culture Build a career-defining track record by running straight into the chaos of an early-stage startup Join us in building the future of intelligent, autonomous supply chain agents. If you're excited about combining AI with real-world business problems, we'd love to talk.