Principal Lab Services Engineer

• Provide senior technical ownership of lab environments and the standards that underpin
  their operation.
• Lead technical planning for lab capacity, including rack space, power, cooling, cabling,
  networking, and physical deployment requirements.
• Define and maintain technical standards for lab design, hardware installation, cluster
  bring-up, operational readiness, and lifecycle management.
• Act as the senior technical authority for introducing and supporting next-generation GPU
  systems in the lab estate.
• Assess infrastructure requirements for new hardware platforms and ensure lab
  environments are capable of supporting high-density compute workloads.
• Work closely with platform and infrastructure teams to bring up and validate clusters using
  internal automation and tooling.
• Dogfood internal provisioning, configuration, and cluster management tooling, providing
  feedback to improve reliability, usability, and operational effectiveness.
• Troubleshoot complex hardware, infrastructure, and environment issues across lab
  systems.
• Lead root cause analysis and corrective actions for major lab-related incidents or recurring
  technical problems.
• Produce and maintain runbooks, standards, and technical documentation for lab
  operations and cluster bring-up.
• Mentor engineers and help raise the technical capability of the wider Lab Services
  function.
• Partner with facilities, vendors, and internal stakeholders to ensure infrastructure
  dependencies are understood and managed appropriately.
• Support roadmap planning by translating future engineering and hardware requirements
  into technical lab capability.

About You

• Deep technical understanding of hardware infrastructure, including servers, storage,
  networking, and GPU-based platforms.
• Strong knowledge of the physical and operational requirements for next-generation GPU
  infrastructure, particularly around power, cooling, space, and resilience.
• Strong hands-on experience with cluster bring-up, infrastructure validation, and hardware
  troubleshooting.
• Good understanding of automation-led infrastructure operations and the practical
  application of internal tooling in real-world environments.
• Ability to define technical standards and drive consistent operational practices across
  teams.
• Strong analytical and problem-solving skills, particularly in complex hardware and
  infrastructure environments.
• Ability to work across hardware, facilities, engineering, and software teams to solve
  end-to-end operational challenges.
• Strong written and verbal communication skills, with the ability to influence both technical
  and operational stakeholders.
• Mentoring capability and a collaborative approach to technical leadership.

Experience

• Significant experience in lab operations, hardware infrastructure, data centre operations, or
  a similar technical environment.
• Proven experience supporting high-density compute or GPU infrastructure.
• Experience planning or validating infrastructure requirements for new hardware platforms,
  including power, cooling, rack space, and deployment readiness.
• Experience with bare metal, cluster provisioning, system bring-up, or infrastructure
  lifecycle operations.
• Experience working closely with platform or software teams to validate automation and
  improve operational tooling.
• Experience owning complex technical issues from diagnosis through to resolution and
  prevention.
• Experience producing technical standards, documentation, and operational runbooks.
• Experience in AI, HPC, or large-scale GPU environments would be highly desirable.

What We Can Offer You

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

• Highly competitive package (base + equity) with reviews every 12 months. 🚀
• Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
• Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. 
• Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.